I have only one word for the execs of a $100M venture funded company that alledgedly lies about almost all of their technological achievements; JAIL!

It’s true that the PR team don’t tell the whole truth, but then again look at other companies around the world, name one that’s 100% truthful?

The problem is many people in the business don’t have a good understanding of how the service works.

Imagine a child starting school, you would expect Shakespere on the second day would you and Spinvox is exactly the same, it takes time to build the technology, languages, dialects etc.

There have been problems don’t get me wrong, missed pay, next to no communications, but that’s the case in a lot of companies now. All in all, if the ‘past’ employees are upset, try looking at why you weren’t kept on?

Useless springs to mind!

KENYA
EGYPT
MAURITIUS
PAKISTAN
PHILLIPINES
DURBAN, SOUTH AFRICA
JOHANNESBURG, SOUTH AFRICA (x2)
CAPE TOWN, SOUTH AFRICA
NAMIBIA
BERBICE
GUYANA
MEXICO
INDIA
UAE
DONEGAL, IRELAND (OWNED BY SPINVOX FOR SCORING ALL MANUALLY CONVERTED MESSAGES, THEREBY CREATING THE ONE SIDED QUALITY SCORE THAT AGENTS ARE PAID AGAINST)

These have ALL PROCESSED LIVE DATA!!

Not all of these are open anymore, mostly the contracts were terminated because the QC houses dared to demand payment on time due to SpinVox being in breach of the payment terms. The latest being the one in Mauritius, for this very reason.

Every month SpinVox would religiously enforce the [unachievable] risk/reward portion of the contract through Phil R, Nick G and Tony A, deducting monies for every incorrectly typed messages and further deducting monies for messages typed to slowly, or a combination of the above.

In some people’s view it may be perfectly fine to exploit 3rd world countries for business purposes, but this was more than exploitation this was/is borderline slave labour, with many agents working a whole month and not being paid a penny because SpinVox presented their version of the quality, speed and other associated data.

Agents would start with £3 for every hour and this could end up being as little as £0.00 for the hour if SpinVox’s quality scorers interpreted the message differently to the agent (3 major errors and the messagef fails) or the agent was sent particularly difficult and lengthy messages or, heaven forbid they needed to use the bathroom. QC houses could not contest the quality SpinVox believed they heard.

Let me say that again, the agent would have processed their 45 messages for that hour but would have earned £0.00, although SpinVox would have had the 45 messages converted in any event and sent to the carrier client………..churn rates in QC houses ran at over 65% if not more.

Tie this back to the numbers presented in this forum;
(Assume 1 message left every 7 days per subscriber)————————————————————————————————
30m subscribers x 1 msg every 7 days = 120m msgs/month

1 good agent can process 45 messages in 1 hour

120m/30/24 = 166 667 messages an hour

166 667/45 = 3703 agents PER HOUR required.

3000 agents to process 70m subs (280m msgs/month) seems a little off target; 30 agents to process 1m is even more far fetched!!

Does this start to help you understand the exploitation and the scalability problem.

The above does of course not factor in AUTOMATIC CONVERSION BY D2; the last real number I was privvy to (within the last 9 months) was so low, it is not worth using it in the above equation as the reduction in agent head count is negligible.

Any other brave [ex]-SpinVox staff care to add any detail I may have missed.

Mr. Andrews, visiting SpinVox is not the place to be, visiting the QC house is where you want to start, take a walk around and be amazed.

May I suggest ACS in the Phillipines, so that you are truly dazzled.