SpinVox: Why its extinction wouldn’t matter
by Mike Butcher
on August 21, 2009

This week I’ve run into a few VCs while rattling around London and each time I’ve asked them about SpinVox. I was interested in their answers, because the recent controversy surrounding the company appears to be gradually affecting the way the mainstream media views, as they put it, the “dotcom industry”.

On Monday, the BBC’s Rory Cellan-Jones came off holiday to write a blog post telling us why the Spinvox debacle matters.

Well, there are two reasons we should care about the Spinvox affair – and both are connected to the reputation of Britain’s technology sector.

First, this could make it harder for many of those eager young technology entrepreneurs I meet in places like London and Cambridge to get their ideas funded – the kind of people who scrimp and save, and sometimes bet their house or their overdraft on the hope that a venture capitalist or business angel will eventually back them. Let’s hope then that Spinvox does eventually give the likes of Goldman Sachs, GLG and Toscafund Asset Management a return on the large sums they’ve invested. If not, they aren’t likely to give much of a hearing to the next technology hopeful who comes along with an idea that will change the world.

Quelle horreur! Here’s another reason why the media should now pile in and start to trash tech startups as frauds and charlatans (OK, Rory, I know you meant it with the best of intentions, but plenty of other journos would be happy to pile in on this line).

So I wanted to know from real VCs what they thought? Did they think Spinvox had “pissed in the pool” and dented the chances of other startups? Is it all over bar the shouting?

In short: No. And here’s why.

Is there any real venture capital fund backing SpinVox? Answer: No. Who is backing the company to the tune of $200 million? Private equity institutions, in the form of Goldman Sachs, GLG and Toscafund Asset Management. These are the people commonly referred to in the venture world as “dumb money”. Where is Balderton, Atlas, Accel, Index? Nowhere near SpinVox. It is significant that no real VC house has invested. Yes, all these PE houses must have done some kind of due diligence on SpinVox – but I doubt very much they looked very deeply into the technology, which is something a real VC would have done. Spinvox would have benefited from a VC with telecoms experience, there is no doubt. Having no real VC involved at an stage in its financing is an alarm bell. PE houses are not designed to give the operational advice a VC can.

Secondly, SpinVox’s fund-raising methodology is far less the ‘modern startup’ than it is a dinosaur from the dotcom boom era of 1999. Here’s why the basis on which it was founded is fast becoming an extinct model.

If you look at the trends of venture financing in the last couple of years, you’ll see some common themes. In Europe, certainly, VCs have slowly but surely steered away from the big wham-bam financing rounds (at least in Web tech) of the kind that super-charged SpinVox. They have instead headed towards either late stage deals or what they call ‘growth capital’ – that is, financing businesses which already have decent turnover and revenues and now need to be supercharged into the stratosphere.

Eurpean VCs are not now commonly going after Europe’s ‘next Twitter’ (OK, one or two are, like Wellington is with Spotify). But in fact, there is a scramble to find those 3-5 year old e-commerce businesses run by 30-year-olds selling T-shirts, underwear or musical instruments online and turning over a healthy €10-15m a year.

What are they like? Wonga (funded with £19m for a short loans business), Seatwave (secured £10m for secondary ticketing market), Glasses Direct (£10m – classic E-commerce with a twist), Alertme (£8m – Subscriptions) etc etc.

Why else has there been such a chorus of praise for the new PROFounders fund set up by Brent Hoberman, Peter Dubbens and Michael Birch? Precisely because so many VCs have deserted series A rounds and seed financing. Those VCs can’t justify smaller rounds because of the size of their funds – investing a million here and there will do nothing to move the needle when the investment exits. So with PROFounders playing in the £200,000 to £1.5m space, early stage startups are pummelling them with business plans right now, from what I hear.

So why would VCs and the wider startup ecosystem actually care about SpinVox failing? As one said to me this week, shrugging his shoulders – “Hell, it just would have been nice for the European scene to get a billion pound exit.” It just would have lifted the whole scene, that’s all. We could all have pointed toward this massive success story in Europe. I hope for their sakes they pull it together, but at the moment that doesn’t look like it’s going to happen. For, as another VC said to me over coffee yesterday: “I mean come on, what are they doing? Burning the money in a bonfire?”

That sounds like an old dotcom era model to me.

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  • Peter C

    Didn’t spinvox raise a lot of its money from angels?

  • http://www.quba.co.uk Rob Wilmot

    Your point is well made. I really don’t get what the big deal is about this technology. At least they have changed there model though to be a service provider B2B rather than continuing with the B2C model they began with (though B2C subscriptions was probably how they snagged the ‘dumb money’). Also, though this does feel like a Dot.com dinosaur, there are some others getting a renaissance – such as unified messaging for instance.

  • CE

    Mike:
    Again, an excellent piece.
    One suggestion: as TechCrunch Europe is quickly becoming (or is now) the “go to” source of info on the European tech scene, I think it may be time to distinguish between the “news” articles (e.g., product announcements, funding news, etc.) and “editorial” pieces (opinion pieces such as this).
    This is not a criticism, but I think that it might help clarify into which category each article falls.

  • http://www.stradbrokeadvisors.com Inma Martinez

    As the SpinVoxGate continues, and the multiplicity of its “mistakes” goes on being exhibited by the media – heralded by TC’s editorial staff, The Register and others, I don’t think the situation is to blame its investors and label them “Dumb money”. It’d be good that whomever provided such quote to TC would publicly disclose their identity if the term is so “standard”. It is pretty dumb actually to diss some of your LLPs. Maybe whomever uttered this cavalier comment is still raising their fund and Goldman and other supposedly dumb money holders declined to invest.

    The baseline of the now almost broken SpinVox record is this:

    (a) The company has failed miserably to release information to the press addressing the concerns that some actions derived (CFOs jumping ship, inability to appoint new ones, superstar non-execs joining from the top of the industry mysteriously defecting just 60 days later, declarations to media from ex-employees that challenge the company’s technology, etc.). Instead of honestly keeping a working and collaborative relationship with the press, the company has forced journalists to become chasing hounds that – very pissed off in most cases, have relentlessly unveiled everything that was wrong and more. Huge mistake. As a CEO of a failing ship that last thing you do is run from those who are holding you accountable.

    (b) The end user did not give a monkey if translating robots or humans did the transcripts. What concerned all of us – me included, as a SpinVox customer – was to receive messages that began to make less and less coherence. What concerned the industry was how the devil the company was going to scale up to the operator pipeline that it had signed on. Maybe more costly humans? How about A-level students? They seem to be doing pretty well answering the NHS SwineFlu hotline (are you as horrified as me?)

    (c) SpinVox is not going to have a negative effect on the startup and venture funding European scene because its demise has occurred almost at the same time when another “dumb money??” backed business (Blyk) has had to face the MVNO leasing network music and transfer its business to the networks. In Blyk’s case at least they can keep a very high-held head: they did what they promised to do and more. It is just that the ad-funded model is not enough to keep operations. Dumb or smart money, bad investments happen to everyone – hey, we still need to see the end of FB and Twitter and where all of that takes their current investors.

    Is there a lesson in the SpinVox saga?

    Know how to innovate your business if your technology fails to scale and for Chrissake, do not attempt to dodge the media because they will get you out of the White House Mr. President

  • http://www.iqbalgandham.com Iqbal

    Spinvox was such an obvious non-starter it fails me to see how they got funding. Did anyone use it, I did, back in 2004, and it was a pain to setup. How many people know how to change their voicemail/sms service provider number on the phone.

    Whether they did the translation manually or not is irrelevant, since the Internet is all about sourcing low cost labour to do intensive tasks which we cannot automate. If spinvox did that great, isn’t that what alot of companies using mturk are doing.

    Losing spinvox is not a biggie, who uses it, and even if it does close it does not say anything about the UK startup scene. VC’s backing for startups should be avoided like the plague anyhow, there exit cycles and returns they want are so much longer and larger.

    I recently met a knowledgeable VC who mentioned all startups should be looking for a 20-40 million exit, even in the US, since industry is moving so quick now, people /users get bored and jump ship, hence you need to re-cycle….and fast.

    The VC model is broken, and they know it, they have increased the size of their funds, since the get more management fees, but companies which have real revenue to justify those huge valuations do not exist (lets not talk about facebook, twitter), and hence exits do not exist. The VC’s know this, and slowly you will see their model start to change.

    Kudos to the pro-founders and TAG who see this.

    Iqbal

  • http://www.nuxnix.com Angus Fox

    I like the characterisation of Spinvox as a dot com. Amazon, ebay, paypal and skype are dot coms.

    I note the concept that VC’s are investing in bigger funding rounds with less risk with horror. Without VC’s taking risk in Europe we will get nowhere. Caution is a poor excuse for lack of ability in my judgement.

    Im a spinvox user who couldnt care less how it works, just like that it does.

  • anon

    Seems the news just gets worse – SpinVox sued for patent infringement:

    http://www.phoneplusmag.com/hotnews/cisco–avaya-sued-visual-voicemail-patent.html

  • CE

    … and worse!

    “SpinVox: £30m debt due by Christmas”

    http://www.theregister.co.uk/2009/08/21/spinvox_debt/

  • azeem

    Hey Mike

    I think Spinvox actually raised money like a combo of an old dotcom and an old business–because they let shareholders cash out during susequent rounds. (Although Spotrunner has a rather interesting take on this ;) )

    If you run the numbers of Spinvox, based on the leaked accounts in today’s Sunday times, it is hard to maek the numbers add up:

    Either
    A: Spinvox has raised less money than we commonly believe
    B. Spinvox did its ‘emergency’ funding round while still having £10ms in the kitty, so not emergency at all
    C. Spinvox was actually running out of money and doing so because much of the later money it had raised had gone to paying out earlier shareholders for tranches of their holding (a classic play by early investors/founders bringing on wads of dumb money).

    It it, sadly, turning out not to be posterchild of European tech success….

  • http://uk.techcrunch.com/2009/09/11/investor-writes-spinvox-down-by-90-says-its-for-sale/ Investor writes Spinvox down by 90%, says it’s for sale

    [...] SimulScribe deal with Ditech Networks. Then again, if Spinvox does indeed go nowhere at least it won’t affect the startup market – well, too much. Tweet ThisTipSHARETHIS.addEntry({ title: "Investor writes Spinvox down by [...]

  • http://thenextweb.com/2009/09/14/end-of-the-road-looms-for-spinvox/ End of the road looms for SpinVox

    [...] Mike Butcher’s report in TechCrunch Europe (“…if Spinvox does indeed go nowhere at least it won’t affect the startup market – well, too much.”) and Charles Arthur’s in The Guardian (“…The question now is [...]

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    [...] that deal with sensitive information (a competitor called Spinvox has been in hot water for using humans to transcribe text that was supposed to be automated, leading to an uproar over privacy [...]

  • http://www.yatito.com/2009/11/17/ditech%e2%80%99s-phonetag-now-works-behind-your-company%e2%80%99s-firewall/ DiTech’s PhoneTag Now Works Behind Your Company’s Firewall | Yatito! – Your Free Land

    [...] that understanding with supportive report (a aspirant called Spinvox has been in prohibited H2O for using humans to register content that was ostensible to be automated, heading to an conflict over [...]

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    [...] that deal with sensitive information (a competitor called Spinvox has been in hot water for using humans to transcribe text that was supposed to be automated, leading to an uproar over privacy [...]

  • http://eu.techcrunch.com/2009/12/14/spinvox-close-to-150-million-exit-to-nuance-not-so-fast/ Spinvox close to $150 million exit to Nuance? Not so fast

    [...] as we’ve said in the past, Spinvox’s demise won’t matter to the real tech startup [...]

  • http://theblogroad.com/spinvox-in-150-million-exit-to-nuance-not-so-fast Spinvox In $150 Million Exit To Nuance? Not So fast | Technology Nerd Blog

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