[UK] Fizzback, a SAAS provider of CRM to large retail, telco and financial enterprises, has secured £1.6 million in second round (Series B) funding. The round was lead by Nauta Capital and included existing investor Advent Venture Partners.
Fizzback offers a cross-channel platform (sms, email, voice, web) for real-time dialogue between business and customers
Nauta Capital operates out of Barcelona and Boston. Advent Venture Partners is in London. Advent led the previous £2.5 million round in October 2006.
Mike
Fizzback is one well worth watching. I wrote about it back in January.
http://the-accelerator.blogspot.com/2009/01/strong-momentum-for-fizzback.html
Its not strictly a CRM company. Rather a ‘Point of experience’ feedback service – using all available channels – SMS, email, voice.
Sophisticated NLP interprets customers messages and presents them to the Service Provider/Retailer in an organised fashion enabling operational intervention.