Guest Post: How we built secret London in a weekend
by Guest Author
on February 16, 2010

This is a guest post by Tiffany Philippou who started the Secret London Facebook Group. Two weeks after launch the group had amassed over 180,000 members, propelling its 21 year old creator into her first startup – see our previous coverage.

The website build weekend drew to a close two days ago and it is only beginning to dawn on me that we might just have achieved the impossible. Building a website for £3,000 and in only 48 hours.

One week ago, secretlondon put the call out on its blog, Facebook wall and Twitter feed for volunteers to help us build a site for the rapidly growing ‘Secret London’ Facebook Group and migrate the existing content across to a new home. We had more than 100 responses from across the London tech community, and over 40 people committed their weekend to make it happen.

The challenge we were trying to solve was simple enough. The Facebook Group in just a few weeks had already attracted over 195,000 users, and completely outgrown its Facebook home. In particular the group features don’t allow people to search through the content. Insights and suggestions were getting buried in the discussion boards and wall. Members were telling me that there was too much information for them to possibly trawl through. We had to find somewhere for this restless and growing crowd to go before they lost interest, and quickly.

The problem was there were only really four of us (me, plus the guys at onefinestay), and we had almost no money.

What’s amazing, though, is how much you can do cheaply if you are working on a project that inspires people. As well as the incredible talent we got on board, we also got a printer from Freecycle.org, brought some equipment from home, and borrowed the rest. The folks at the Finsbury Centre in particular were really generous with their time and help.

Including the domain names for us and future secretcities, catering and all the other out of pocket costs, our total cost for the entire process have been less than £3,000.

When I went round the room on Sunday night and asked all the contributing designers, developers product managers and editors what motivated them to give up their weekend they said it was the feeling of being part of something amazing. They astonished us with their enthusiasm and talent.

secretlondon has shown the power of the community. The group has always been about engaging its members every step of the way. We ran a logo competition to get a logo design, and then asked members on our blog to vote for their favourite. We sought the opinions of the community on the functionality of the site and tried to incorporate as many of the ideas as possible into the launch site.

As with any new website, we may stumble across a few problems along the way (and should that happen, we have own answer to the fail whale!). There were also a couple of hairy moments. Tim had a particularly tough time on Friday night when we realised that Amazon’s RDS service was still only available in the East Coast.

But, with a little help from our friends, we did it. And that community spirit is one of secretlondon’s strongest features. Your browser may not support display of this image.

Since this is an ongoing project, anyone who wants to get involved to take the site to the next level – whether that’s helping Tim maintain the code, or making improvements and widgets – is extremely welcome. We’ll be building an API shortly, so if you’re an iPhone developer and want to work on an app to access the thousands of secrets then we want to hear from you. We also want to cluster data for better recommendations and make recommendations based on places your friends have liked. Get in touch if this is something you can help with.

Meantime, we hope you enjoy the new site: www.secretlondon.us.

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  • Tim

    Yeah, I’m loving the new site. The error message is great.

  • Will Jenkins

    Or “how to build a broken website with under 3000 GBP”.

  • jblondon

    looks really good to me.

  • azeem

    This is a great model. Prove the demand, get the followers and get going. Site looks great.

    But most importantly: emotion and passion are the new mantras for consumer businesses. Hard to guarantee your products will do that, amazingly innovative to KNOW THEY WILL

    best of luck

  • Mike B.

    Astonishingly great work!

  • http://www.joelee.me.uk/2010/02/16/secret-london-is-live/ secret london is live! | Joe's geek chic, wonderings and other cool stuff blog

    [...] update – Holy crap! My mug is on tech crunch! [...]

  • Tim

    This seems a case of “better left as it was before”. Great idea, I am a member myself of the group and check on it daily as a newbie to London. But the website is faulty, it’s not easy to access and search through the secrets, which was the purpose of building the website, and where is the business model?

  • http://www.evisua.com Sam Mathews

    Great start on the site, heres some points to take into consideration:

    - You will need more of an explanetory intro to make sure people actually GET the site, not simply focusing on how you got here.
    - the secret sharing needs some work, you will probably need to add a one line description preferabley less than 140 chars so it can be shared on twitter easily, a sort of catch phrase for the secret
    - As soon as possible allow some sort of top secrets module, most amount of agrees in a day/week/month/all time, you decide, also the secrets should probably gets some categories if they dont already as your going to need to structure the data. Especially so when inputting a secret so as not to actually be inputting a secret multiple times, it should simple go into agrees.

    Your going to face issues with what is the product focus? Is it answering questions, or is it a community driven yelp/qype clone. If so then your really going to need find a differentiating factor…

    I love that its a community project, but i would still like to know more about the nuts and bolts of the product, especially if we were to offer any man hours.

    In anycase, keep up the good work. Love many elements of the UI, who did that?

  • Michael Boyd

    “£619 for domain names”
    Is that a joke??? I almost threw up.

  • http://blog.barclaey.com Bart

    Uhm… What is this article about and what it SecretLondon??

  • john

    Stupid domain – .us for a london site? I’m gonna get secretlosangeles.co.uk

  • http://grou.ps Emre Sokullu

    Congratulations Tiffany. You could also build your new web site on grou.ps – which is already integrated with facebook. That would not just cut your costs but also give you a lot of other monetization opportunities (just c/o the site to see what I mean) as well as the same customization flexibility of starting your own site. Cheers,

  • http://www.bloggingtips.co.in Blogging Tips

    I thinks its a popular domain which already have some backlinks

  • chris swallow

    You spent more money on biscuits, chocolate and crisps than on yr logo. As a professional designer and brand consultant (and manager of marketing budgets) I’m wondering whether to get into the junk food business.

  • Khalid

    This would be the key part:

    ‘Including the domain names for us and future secretcities, catering and all the other out of pocket costs, our total cost for the entire process have been less than £3,000.’

  • Shane

    99 designs drink your milkshake

  • drigbye

    looks like less than half of the above budget was spent on work related items.

  • Ben

    Searching for secret london in facebook search, I get no result. Is it just me?

    I’m asking not to access the site (I know it’s linked up in the post) but because I’m surprised. Is FB Search that faulty?

  • CCSH

    is the questions + answer software developed in house?

  • dave

    why the heck would they use secretlondon.us domain name? nobody thinks of .us as a term for us or we, everyone knows it stands for usa.

    such a dumb domain name, get a .co.uk for petes sake.

  • http://www.ukstevieb.com/2010/02/17/steviebs-shared-items-february-17-2010/ StevieB’s Shared Items – February 17, 2010 at LostInCyberspace

    [...] 17, 2010 by: UKStevieB Guest Post: How we built secret London in a weekendFebruary 16, [...]

  • Ron

    OK, there is a bizarre phenomenon happening right now on Facebook with these “Secret City” groups and I can’t explain it.

    There is a similar one in Los Angeles called “Hidden Los Angeles” that had the exact same explosion of fans over the course of Jan-Feb, growing to 126,000 in a matter of weeks.

    You can go through other cities and find identical patterns. Somehow these groups about hyperlocal content are undergoing a mass fan-grab (guessing recently becoming more effective due to the new FB layout) they’re amassing ridiculous member counts in very short time with people posting things every few minutes.

    Hint to TC writers, there is something interesting going on here with the weird meme-like group patterns in different cities. Worth looking into…

  • John

    I just registered a ton of good secret / hidden city related .com & .net names. I can’t believe they picked such a bad name.

  • http://www.theplugg.com Charbarred

    Good start.
    I’d personally divert some of that crisp money towards an interaction designer. The site is a bit confusing at the moment.

  • http://53miles.com Robert Gaal

    What’s the reward for the group of volunteers that helped you do this? Are they just happy contributing, or will they also profit from your uh… profit?

  • http://sarahchapman.info/ Sarah Chapman

    I think this is a nice idea but I’ll be interested to learn what the business model will be.

    It strikes me that display ads or partnerships might conflict with the ‘secret’ premise/values of the product.

  • Monkey Dance

    yeah i noticed this. I mean, if I had given up some money I’d be a bit pissed. They’ve dodged the key costs of development etc, by getting those guys to re use their site code and build a new front end for it… so no need to go wasting money on wall art or £600 takeaways.

    - the interesting thing is, on the facebook group the additions has slowed a lot, and on the facebook annoucement of ‘we’ve gone live’ – only 3 people commented…

    Without these style news posts talking about it, i think it’d of died.

  • Timmeh

    So…. they spent all weekend building an ugly forum… hmmm… great.

  • Monkey Dance

    question is… how many of them are active users?

    People like to join a group that mentioned where they live… their mates then see they’ve joined (your mates generally live in same area) and then follow suit…

    You end up with 193,000 members just for the novelty of saying you belong to your locaitons group.

    How many are active members? how many will make the switch to the website?…

    hmm, we’ll see.

  • josh

    I second that. Browsed through a couple of articles trying to figure out what SL is. But nobody seems to care about what it does. Just how it got there.

    Just like that multi-level marketing cousin of mine once said: “Don’t worry about the product, just join us & start selling”

  • http://www.techfruit.com Tim

    £619 for domain names?! At £12 per .co.uk domain for 2 years, that’s about 50 domains or likely many more if their all .us

    OK fine, they have a bunch of other domains like SecretManchester.co.uk and SecretEdinburgh.co.uk and plenty of others I’m sure but why oh why .us for a London-centric website?

  • http://away.gr/2010/02/17/secret-london-facebook-group-now-startup/ Away.gr, ελληνικό online media για την τεχνολογία, τα games και την επιχειρηματικότητα

    Το SecretLondon γνωρίζει τρελή επιτυχία, εξελίσσεται σε startup…

    Το SecretLondon ξεκίνησε στις 19 Ιανουαρίου ως ένα group στο facebook το οποίο καλούσε όλα τα μέλη του να μοιραστούν τις δικές τους προτάσεις για “μυστικά” μέρη για ποτό και φαγητό στο Λονδίνο. Μέσα σε λιγότερο από ένα μήνα το group έχει ή….

  • josh

    Great trend. So, there *is* hope for humanity. About time to reign in the madness of these snake oil salesmen.

    “if you succeed, that’s thanks to us; if you fail, it’s your product that sucked beyond redemption to begin with”

    Just ask Julie Roehm.

  • http://www.thehouselondon.com Michael Murdoch

    Over priced to be honest. And why spend soooo much money on a domain like that? .us ?? Who uses that. Surely a .com of sorts needs to be top priority.

    They released this too early and now might burn out. Would have been better to hold for longer, create more buzz and excitement and then launched a cracking new website that’s ready! Even a private Beta would have been better. Nice idea but poor marketing and design.

    Now this is what they should have done!

    http://iwannagothere.com/

  • http://www.gbpassport.com James

    Perhaps drinks would be a more appropriate venture?

  • Abdduhl

    I’ve been following the site since launch…

    Apart from the migrated things from the facebook group, since launch i’ve only counted 6 new secrets and 8 new discussion posts.

    … Not quite the thing you’d expect from something with ’190,000 members’ and news posts around the globe generating hype.

    … Example of pure hype? and building a business (hang on no business model) on vapour?

  • elvirs

    A .us domain for a website about capital of GB? irony or influence of american education? :)

  • Rob

    Why is this site getting so much coverage? The ideas been done several times and the names already been taken and the facebook group is only moderately successful.

    The only interesting thing is how overblown the PR is!

  • Jo

    Well done to Tiffany & Co for launching this so fast! Will be following the story, and look forward to seeing the improvemnts.

  • Adam Bell

    Why on earth would you buy a domain name per city – that’s insane. What if I wanted to develop the site whereby a user can integrate an itinery between City visit. Why not london.secretcities.com or some such URL. £619 – there’s no value in a URL – the value’s in the content – noone gives a crap what the name is – you could call it anything. Have they registered secretparis – but using the translated “secret” so local users would want to use it.

  • http://favit.com/marfi Martin

    Totally agree with u – congrats to everyone involved – be good at story telling and crowdsourcing the rest will follow!

  • Simon Speight

    I would echo the comments that a .us domain was a *really* bad choice, for all the reasons given.

    And am I the only one that thinks it contradicts the policies of .us registrations which states that you must be a US citizen, a US entity or organisation or have a “boda fide” presence in the US?

    http://nic.us/policies/docs/ustld_nexus_requirements.pdf

    On the surface they would seem not to satisfy any of these requirements…

  • dks

    And how is this going to make any money?

  • http://www.google.com/search?q=very%2c+very+dull almost asleep

    This is a very, very dull topic.

    And yet I read it all, if only to confirm that it was as dull as I thought it looked after the first few paragraphs. It was.

    So now, TechCrunch Europe, you owe me some money for the time I have wasted on reading it. If I am successful in claiming this money from you, I will use the money to launch my own incredibly ingenious start-up.

    I will call the company BrandBabble.eu. It will be a social networking website where people can have conversations with brands. You see, so many people are having conversations with brands these days that I thought to myself, “Hey, wouldn’t it be good if there was a place where people could go to talk to all their favourite brands at once.?”

    And then I thought to myself, “Yes, yes it would.”

    I mentioned the idea to my friend, Nike. And he agreed it would be fab. I also mentioned it to my friend, Ryanair, but he wasn’t so enamoured with the idea. In fact, he told me to “Feck off”. And to “Feck myself up the a***”. And to “Feck of now or I’ll fecking kill you.”

    Anyway. I’ll let you know how it goes. Y’know, so you can write about it later on.

  • http://barryclassic.wordpress.com/ Barry Cronin

    Why are so many of you being so negative about this? I’m all for constructive criticism (of which there has been some) on how they should develop the site in future, and what pitfalls other entrepreneurs should avoid, but I think someone who actually goes out there and has the guts to start their own business should be applauded – not pilloried.

    The success of the site and whether it should be lauded or not will be judged on its growth and results, but some credit should be given for what has been achieved so far.

  • http://www.secretlondon.us Tiffany

    Just thought I’d respond to your comments, thanks very much for all your feedback. We’re busy working away trying to improve the site and consider all you’ve said.

    @Sam Matthews – we’re rewriting a new intro which explains the site, we agree that the text is not right. We are also working on content upload for secrets so there’s some more info on them.

    @Michael Boyd – I’m sorry you almost were sick, we bought up some other cities so we can incorporate other secret cities which are on facebook. I am in touch with some of the creators and they’re all really enthusiastic to get involved!

    A lot of you don’t like .us, unfortunately for now the .com is not an option, I have met with the owners of it but sadly nothing has come of it yet. @ John who bought all the good domain names, if you’d like to give them to us that would be great!

    Finally, our budget – we had to feed our hungry workers, many didn’t get any sleep so a worthy investment there!

    I’m writing a more detailed blog about this now, but please do keep the feedback coming.

    Tiff

  • http://blog.secretlondon.us/2010/02/17/feed-us-your-feedback/ Feed us your feedback « secretlondon

    [...] the article on techcrunch we have been inundated with feedback, which is fantastic! I wrote a response to some of the [...]

  • http://secretlondon.us Tiffany
  • http://www.insomanic.me.uk Andy Young

    I think more of the budget should have been spent on bagels

  • http://www.toxicspark.com Andrew MacDonald

    Completely agree with this.

    Why the hell get a .us domain name, when the whole point of the website is about London, in the UK????

    Great idea, ridiculous domain name.

  • elvirs

    I trashed the .us domain choice but what we should appreciate here is not how good or bad the idea is, but how she managed to bring together people and build a startup from nothing in very short time with very little money. two thumbs up.

  • josh

    Is it really a startup if its just a website?

  • LMac

    How did you grow the Facebook Group in just a few weeks to over 195,000 users?

  • Code Boy

    The CSS is all messed up in IE. Guess that’s what happens when you spend more money on wine and beer than on competent designers and developers.

  • Davis

    Likely there’s no financial reward for the technical/creative support that went into this. We’re in the age of payment by crisps, slices of pizza and a couple of beers as opposed to money. As one poster pointed out above, when their budget to design a logo is less than the amount they spent on pizza and sandwiches, their financial priorities are not real world thinking. And yet there are people — usually young, starting out in their careers — enthusiastic about working for these projects. I’ve seen enough to know better.

    Maybe these guys can pay their landlord in pizza slices.

  • http://www.insomanic.me.uk Andy Young

    Which page(s), which version of IE?

    Plz be competent with yr bug reportz.

    Payment in beer cuts out the taxman.

  • steve

    the logo they chose is horrrrrible compared to some of the other ones in there.

  • http://www.joballee.de Thomas

    Wow, what was the cost of attracting 200k users / friends.

  • Irrelevance

    Correction: that’s what happens when you spend more money on other things than competent software designers and developers.

  • http://www.search.gr/2010/02/17/%cf%84%ce%bf-secretlondon-%ce%b3%ce%bd%cf%89%cf%81%ce%af%ce%b6%ce%b5%ce%b9-%cf%84%cf%81%ce%b5%ce%bb%ce%ae-%ce%b5%cf%80%ce%b9%cf%84%cf%85%cf%87%ce%af%ce%b1-%ce%b5%ce%be% Το SecretLondon γνωρίζει τρελή επιτυχία, εξελίσσεται σε startup | Search Top Greek Blog

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  • Code Boy

    Plz don’t expect someone else to do the work for you. If you’re too lazy to test your code in the major browsers, why should someone else bother?

    Okayz?

  • isotonic

    http://secretlondon.co.uk/is parked and presumably for sale

  • http://broadstuff.com/archives/2104-SecretLondons-public-accounts.html broadstuff

    SecretLondon’s public accounts…

    Cost of a Startup when Friends are Involved Interesting article in TechCrunch Europe about the SecretLondon startup, mainly for its exploration of the economics of getting a local B2C service off the ground (see chart above). The issues started when th…

  • joe

    I found a secret-london dot com, but I think its different. Should they copyright their name?

  • http://webtrendsng.com/blog/this-week-on-the-web-weekly-recap/ Web Trends Nigeria » This week on the Web, weekly recap

    [...] How we built secret London in a weekend [...]

  • http://secretcities.com Tiffany

    In response to feedback from Techcrunch readers and others (and with the assistance of Terra Serve in Grand Cayman!), we have now moved the site to secretcities.com. The London sub-site is live already & others are on their way!

    Thanks again for all your input and support.

  • Timmmmeh

    That’s all well and good but the website doesn’t work. Plain and simple: errors everywhere. Plus, the layout is terrible, still can’t really work out what to do with it. Why didn’t you just pay someone to do a decent Yelp clone?

    The only way you’re ever going to make any money out of this project is by suing the person who designed your UI.

  • http://www.ccomunicazione.com/?p=537 Secret London, 180.000 utenti in 2 settimane | CComunicazione

    [...] l’altro, il tutto è stato realizzato in un weekend, spendendo solo 3.000 sterline, compreso taxi, pizza e birra. "Secret London" da 0 a 180.000 in 15 [...]

  • http://www.rummble.com Andrew J Scott

    Rummble reached out two weeks ago and offered to provide help utilising either our API, recommendations engine and/or work with SecretLondon using some of our mobile technology…

    Happy to still do so – but “Secret-London-team” you’ve yet to take us up on having the conversation!

    Of course if you want to build your own apps across all the mobile devices with your own API instead, that’s fair enough and we wish you the very best! :-)

    Congratulations and keep up the great work, it’s an awesome way to build a site in such a short time, teething errors or not.

  • http://www.insomanic.me.uk Andy Young

    Hey Andy – I just pinged you an email with everyone’s contacts in case it didn’t get through first time. I’m sure the ICE10 connections can sort something out :)

  • http://www.tomakemymotherproud.com Tony

    see the important supplies were listed right at 3 & 4 ;-)

    That must have been a good weekend.

    Well done on the fantastic site

    Tony

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    Now, with lots of incredibly cool features, who wouldn’t want one indeed?

    True, the ipad could have other disappointments too, like the price . I mean, just imagine how such a light gadget could carry lots of hi-tech features in its body ; you certainly won’t expect it to be as cheap as you want it to be. Or certainly you could not expect Apple to create such a device only to give away free ipad touch to us, right?

    However, there are sites that offer to offer you free ipad touch if you complete their offers and if you’re actually prepared to own one, you can check for free ipad touch offers in the net ; Or if you can afford to purchase one, why not? Either way, the ipad touch won’t give you any regrets for purchasing it. I believe those dazzling features, fascinating and classy design is reason enough as to why you can purchase one right now!
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  • http://vineetmalhotra.com/2010/05/14/innovation-is-so-last-year/ Eschew Innovation. Ignite Passion. « plainspeak.

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  • http://www.thefinalprint.com/ Cindy Auligny

    So cool :-) I spent almost this morning to read this page. It’s really nice.

  • http://staging.sparkpr.com/uncategorized/weekly-spark-missive-week-ending-february-19-2010/ Weekly Spark Missive Week Ending February 19, 2010 — sparkpr.com

    [...] “Secret London” stunt — Greg Marsh, Tiffany and an army of engineering volunteers pulled off the launch in a single weekend! [...]

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